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New Hotel Collection Privacy Policy

Privacy Policy

Effective Date: Jan 23, 2021

Updated: Nov 30, 2024

At New Hotel Collection, LLC (“we,” “our,” or “us”), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, share, and protect your information when you visit our website at https://newhotelcollection.com.

Information We Collect

We collect the following personal information from you when you interact with our website:

Name
Email Address
Phone Number
Mailing Address
Credit Card Information (processed securely via third parties)
Location Data (via Google Analytics)
Cookies and browser/device data
Booking and reservation information

How We Collect Information

We collect information in the following ways:

Through web forms (newsletter signup, booking, and contact pages)
When creating an account through our Property Management System (Shiji)
Via cookies and tracking technologies (Google Analytics, Facebook Pixel)
Through integrations with third-party platforms such as SiteMinder

How We Use Your Information

We use your information to:

Confirm and manage hotel reservations
Create guest profiles in our Property Management System
Send marketing and promotional emails
Respond to customer inquiries and requests
Improve website performance and usability
Analyze marketing campaign performance (Google Ads, Meta Ads)
Share limited information with trusted partner vendors for service fulfillment

Third Parties We Share Data With

We may share your data with the following third-party service providers:

Booking Engine: SiteMinder
Property Management System: Shiji Enterprise
Email Marketing: Mailchimp
Online Web Forms: JotForm
API Integration: Zapier
Payment Processors: Square and NMI
Analytics: Google Analytics, Meta (Facebook)
Advertising Platforms: Google Ads, Meta Ads
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Cookies and Tracking Technologies

We use cookies and similar technologies to collect and analyze data about how visitors use our website. This helps us improve your user experience and optimize our marketing efforts.

You can manage your cookie preferences through your browser settings.

International Visitors

While our primary audience is within the United States, we may collect personal data from users in Canada and Mexico. By using our website, you consent to the transfer of your information to the United States and agree to the terms of this Privacy Policy.

Children's Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal data from minors. If we become aware that we have collected such data, we will delete it promptly.

Your Privacy Rights

You have the right to:

Opt out of marketing communications (email and SMS)
Update or correct your personal information

To exercise your rights, please contact us at reservations@newhotelcollection.com.

Security of Your Information

We implement commercially reasonable safeguards to protect your personal data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Policy Updates

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page with bold update language. We may also notify users via email if the changes are significant.